Customer Equity Loan Acquisition
When a financial institution’s pre-screened customer analysis left too small a pool, a new approach generated more customer prospects and greater account opening results.
A $4.3 billion Mid-Atlantic financial institution wanted to increase equity loans. It started a Home Equity Acquisition program focused on customers without equity loans with the institution. However, pre-screened data analysis left only 6,800 customer households, which needed more to meet their aggressive equity acquisition goals.
New Approach Yields Greater Results
WordCom used aggregated credit data and risk proxy scores to find additional customers likely to qualify for an equity loan. The analysis included demographic information to pinpoint customers with equity in their homes.
The result was a customer list 2.5 times greater than the pre-screened list.
- Tier 1 6,800 pre-screen customers
- Tier 2 17,000 customers who were sent an invitation to apply (ITA)
Campaign Numbers Improved
As expected, the response rate of the ITA customers was slightly lower than the Tier 1 pre-screened customers. However, the Tier 2 customers accounted for:
- 36 additional equity loans with total balances over $2.9 million
- 27 additional loans and mortgages with balances over $7 million
- An estimated additional $216,000 in first-year revenue
These bonus results came without typical red tape from dealing with credit bureaus and avoided the added expense of pre-screened data. Since there was no firm offer of credit to the Tier 2 group, there was no additional risk for the institution.
If customers who responded didn’t qualify for an equity loan, there was the chance to make them another loan product offer or help them in some other way.