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New Client Experience Survey – Langley FCU

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WordCom has been working with financial institutions for over 38 years. Our company culture is to strive for continuous improvement, so your feedback is very important to us. We appreciate Langley Federal Credit Union agreeing to complete this survey so that we can improve our service by applying these learnings to future projects.







Please rate the following on a scale of 1 to 5
(1 being the lowest score / 5 being the highest score)

PROJECT MANAGEMENT

Project timeline was clearly communicated by WordCom and understood by Langley.

Project schedule appropriately defined all tasks to be completed by Langley.

Were there any tasks required of Langley that were not included in the schedule that would have been beneficial if they were?

Were there any aspects of the schedule that could be improved upon in terms of time allotted to complete tasks assigned to Langley?

Questions were answered completely and in a timely manner by WordCom.

WordCom kept the project on-track throughout the process.

Langley and WordCom worked well together as a team.

Were there any aspects of communication from WordCom that could be improved?

Are there any suggestions for improving the partnership process going forward?

PACKAGE DESIGN/CREATIVE

Creative provided by Langley.

DATA

All file uploads/downloads were completed without issues.

File content review process provided clear direction on data fields required and how they would be used.

Micro Modeling analysis was provided and explained clearly by WordCom

Please rate WordCom’s attention to detail for the retail checking acquisition project.

LANGLEY REACTION

Were your expectations met?

Are there any recommendations for changes that should be incorporated for the next retail checking acquisition mailing?

OVERALL EXPERIENCE

In the box below, please provide a few comments about your overall experience in working with WordCom on this project. Please include aspects of the project you think went really well, along with areas of you think need improvement for WordCom. We value your input and appreciate your business. Thanks again for choosing WordCom for this important project.

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